EVERYTHING YOU NEED
INCLUDED ESSENTIALS, NO EXTRA COST
E-commerce brands choose Returbo for its fast setup, cost-effective pricing, and powerful tools that transform returns into growth.
We’ve built a return management solution for every business. Pick the Returbo plan that suits your needs to simplify returns, reduce costs, and improve customer satisfaction.
Annual billing
Monthly billing
Core
For businesses getting started with return management
per month, paid annually
Free customer support
Core features:
1 shipping carrier
Basic return tracking
Automated exchanges
Complaint flow
Plus
For businesses ready to automate and grow
per month, paid annually
Free customer support
All Core features, plus:
Store credit & automated exchanges
Customizable Digital Return Form (DRF)
Automatic tracking of requests
Customizable email notifications
Bundles
Advanced branding
Most Popular
Premium
For businesses that want full control & nudge exchanges
per month, paid annually
Free customer support
All Plus features, plus:
Pro-forma (customs declaration)
Cancel group discounts
Nudging exchanges
WMS - Ongoing
Analytics
Upsell
Special rules
Enterprise
For businesses with custom workflows and integrations
per month, paid annually
Free customer support
All Premium features, plus:
Advanced WMS integration
Advanced automation
Customizable shipping integrations
Dedicated development time
Dedicated account manager
Join the top e-commerce businesses that trust Returbo.
3
5
Unlimited
200 free requests / month
600 free requests / month
1500 free requests / month
3
English + 2 selected ones
Unlimited
Unlimited
1 per request type
Unlimited
Unlimited
Unlimited
Unlimited
E-commerce brands choose Returbo for its fast setup, cost-effective pricing, and powerful tools that transform returns into growth.
$29
per month with no hidden fees.
150+
businesses already trust Returbo
5s
is all it takes to approve a refund
Annual billing
Monthly billing
Everyday benefits
Shipping carriers
Add and manage multiple shipping carriers to support your return logistics.
Amount of requests / month
The number of return requests you can process each month. Extra 10 requests available at fee of $15.
Dedicated onboarding (1h)
One-on-one onboarding session to help you set up everything in just one hour.
Free customer support
Get support anytime from our team. It included in all plans.
Complaints image & comments
Customers can add images and notes to clarify complaint reasons.
Automated return journey
A guided, self-serve return process from start to finish. No manual input needed.
Automated exchanges
Enable customers to automatically swap items without contacting support.
Complaints flow
Enable customers to automatically swap items without contacting support.
Variant exchange
Let customers switch between sizes, colors, or variants.
Language support
Offer a localized return experience in multiple languages.
Attach image & comment with return requests
Help customers explain issues with photos and text. It reduces back-and-forth conversations.
Use SKU to connect products
Map items with the same SKU for simplified returns and exchanges.
Special deadlines
Set different return periods for specific items or campaigns.
Choose another return location manually
Let staff manually decide where items should be returned.
Automatic tracking of requests
Return statuses update automatically. No manual follow-up required.
Different return locations by carrier
Set return addresses based on the selected shipping method.
Advanced branding (colors)
Match the return portal design with your brand’s look and feel.
Nudging exchanges (increase up to 42%)
Suggest exchanges over refunds to retain more revenue.
Cancel group discounts (e.g. 3 for 2)
Remove bundle discounts when only part of the bundle is returned.
Upsell
Offer customers a relevant upsell opportunity during the return.
Store credit
Let customers choose store credit instead of a refund, retain revenue in your store.
Bundles
Split a bundle into individual items that are returnable.
International returns (Pro-forma)
Generate customs documents automatically for international returns.
Rule customization
Create smart rules to handle returns in different situations.
Custom price
Set return values manually instead of using the original order price.
Multiple warehouses
Route returns to different warehouses based on location, product, or carrier.
Advanced WMS integration
Sync with your warehouse system to speed up return processing.
Advanced automation
Automate complex return rules and routing based on conditions.
Customizable shipping integrations
Build or configure carrier integrations to fit your logistics setup.
Dedicated development time
Get development hours from our team to support custom requests.
Dedicated account manager
Work with a dedicated expert who knows your business and helps you grow.
Core
For businesses getting started with return management
per month, paid annually
1
30 free requests / month
2
English + Selected language
Plus
For businesses ready to automate and grow
per month, paid annually
3
200 free requests / month
3
English + 2 selected ones
1 per request type
Most Popular
Premium
For businesses that want full control & nudge exchanges
per month, paid annually
5
600 free requests / month
Unlimited
Unlimited
Unlimited
Enterprise
For businesses with custom workflows and integrations
per month, paid annually
Unlimited
1500 free requests / month
Unlimited
Unlimited
Unlimited
1/3
Yes! All plans come with a 14-day free trial — no strings attached. Explore the full experience before you commit.
Absolutely. Many small businesses choose Premium for the flexibility and efficiency it offers. It’s not about size, it’s about setting up smart operations from the start.
On average, teams using Premium plan saves several hours each week by automating repetitive return processes.
Yes! When you choose annual billing, you’ll receive a discounted rate compared to monthly payments. It’s a great way to save while getting the most out of Returbo all year long.
Nudging Exchanges gently encourages customers to exchange an item instead of asking for a refund by suggesting alternatives during the return flow. It’s one of the best revenue-retention features and it’s only in Premium.
Bundles let customers return multiple items in one go, with different resolution options like refund, exchange, or store credit, all in a single request. It creates a better experience and cuts down on repetitive returns.
Offer store credit instead of a refund is a great way to keep sales inside your brand. You can configure it easily on Plus and Premium plans.
Each plan includes a set number of return requests per month. You can scale as needed, and Premium includes the highest volume with the lowest overage cost.
Some plans include extra usage costs (like SMS or additional return requests beyond your limit), but everything is clearly listed upfront.